Terms of Service
Written simply, because you shouldn't need a lawyer to leave a message for your family.
Who you're agreeing with
Premi Sette is operated by J. O. By using Premi Sette you are agreeing to these terms with them. If you keep using the service, that means you accept them.
Your account
Please use a real email address and keep your password to yourself. You are the only one who should sign in to your account.
What you create is yours
Your videos, recordings, photos and words belong to you. You can change or remove them whenever you wish.
Please be kind
Premi Sette is a place for love and encouragement. Please don't use it to upset or harm anyone.
How messages reach your family
On the day you choose, we email your loved one a short note saying a message is waiting. They sign in to see it — the message itself is never sent by email.
Family & Friends VIP access
The Family & Friends reservation is a one-time payment of $7. It gives you early access to explore Premi Sette, record and write messages, add the people you love, and save and edit as much as you like. Sending and delivery are not available during the pre-release and become available when Premi Sette officially opens. We do not promise a release date. Your $7 is credited toward your first eligible family plan; the price of that plan is not set yet, and the credit has no cash value and is not transferable.
The Sette Circle
Registering interest in The Sette Circle Legacy Partner Program is free and is not an agreement of any kind. Family & Friends members are noted as priority. Nothing is promised, and no payment is involved.
Payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax and cancellation mechanics are covered by Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms. We never see or store your card details.
Refunds
You can request a full refund of your $7 Family & Friends reservation within 14 days of your order, for any reason. Refunds are processed by Paddle: request one at paddle.net, or email support@premisette.com and we will arrange it. When a reservation is refunded, VIP access and the credit are withdrawn, but anything you have saved stays in your account.
Suspending or ending access
We may suspend or end access where there is a serious breach of these terms, non-payment, fraud, or a security risk. Where that happens we will tell you why, and you can email support@premisette.com to discuss it.
Leaving, and deleting what you keep here
Messages, recordings and family members can be deleted in the app whenever you like. To close your account and have everything removed, email support@premisette.com from your account's email address.
Reaching a real person
Support and questions: support@premisette.com. Emails we send come from an unattended address, so please write to support instead of replying to them.
Offered as it is
Premi Sette is provided "as is." We work hard to keep it running well, but we can't promise it will always be uninterrupted or error-free, and we disclaim other warranties (like merchantability or fitness for a particular purpose) to the fullest extent the law allows.
A fair limit on responsibility
To the fullest extent the law allows, we are not responsible for indirect or consequential losses (like lost profits or lost data), and our total responsibility to you is limited to the amount you paid us in the 12 months before the issue. Nothing here limits responsibility for fraud, or for death or personal injury, where the law does not allow it.
Events outside our control
Premi Sette uses reasonable care to keep the service available and protect saved content. However, service may be interrupted, delayed or affected by events outside our reasonable control, including natural disasters, cyberattacks, internet or hosting failures, power outages, government actions and failures of third-party providers. We are not responsible for delays or failures caused by those events to the extent permitted by law.
Keeping copies of important content
We take reasonable measures to protect content saved with Premi Sette, but no digital storage system can guarantee that content will never be lost, damaged or unavailable. You should keep a separate copy of irreplaceable recordings, photographs and written messages whenever possible. Nothing here limits rights or responsibilities that cannot legally be limited.
Looking after your memories
We take great care with everything you keep here, and we ask you to keep your own copies of anything truly irreplaceable.
If anything changes
If these terms change in an important way, we'll tell you plainly, in ordinary words.